NG Academy Refund policy

This is the refund and cancellation policy of NG Academy. It covers money paid to NG Academy through this website, including registrations, programs, training, tournaments, events, camps and shop orders.

It does not govern a payment made directly to another organisation, or a payment made to a third party rather than to NG Academy.

Where a particular tournament, event or program has its own cancellation terms shown before registration or payment, those terms also apply to that activity.

If an event organiser, a governing body, a league, a venue or another party has its own cancellation and refund terms, those terms may affect what NG Academy can recover on a participant's behalf. Those terms do not remove a consumer right that applies between NG Academy and the customer.

This policy forms part of the NG Academy terms of service.

NG Academy is not normally required to refund a payment simply because a participant changes their mind, no longer wishes to take part, has another commitment, or withdraws while the service remains available as agreed.

NG Academy may still choose to offer a refund, a partial refund, a transfer or a credit where that is reasonable.

A discretionary refund may take into account costs NG Academy has already genuinely incurred or committed for that participant, such as tournament entry fees, venue charges, coaching arrangements, equipment, uniforms and administration directly linked to the registration.

Any amount NG Academy keeps must reflect genuine and reasonable costs and must not operate as an unfair penalty.

Where NG Academy is able to fill the vacated place or recover a cost, that may be taken into account when considering the refund.

To cancel a registration or withdraw from a program, contact NG Academy using the details on this page as soon as reasonably possible.

Say who the participant is and which program, team, tournament or event the request relates to.

A cancellation is not complete until NG Academy has confirmed it in writing, so keep that confirmation. The date NG Academy receives the request may matter when working out what has already been committed.

Sending a withdrawal request does not by itself mean that every fee already paid is refundable.

An injury, an illness or a medical condition does not by itself create a right to a refund while the service itself remains available.

NG Academy will consider reasonable requests that arise from a serious injury or a medical circumstance case by case, and may offer a transfer, a future credit, a partial refund or another reasonable arrangement.

NG Academy may ask for reasonable evidence where a refund or credit is requested because a participant is medically unable to take part.

Amounts already paid or committed to a tournament organiser, a venue or another party may be set against a discretionary refund where the law allows.

If NG Academy cancels a program, a tournament entry, an event or another paid activity and does not provide a reasonable replacement, a rescheduled service or an agreed alternative, the fee paid for that activity may be refunded.

The right outcome depends on how much of the service has already been provided.

Where a refund is required by law, NG Academy will provide it. NG Academy will not use this policy to avoid obligations that arise from failing to provide a service with due care.

Football activities can be affected by weather, unsafe playing conditions, a closed venue, a government direction, an emergency, transport disruption or other matters outside NG Academy's reasonable control.

A single cancelled training session is normally rescheduled, moved or replaced where that is reasonably possible.

Where an entire program or event becomes impossible to provide because of matters outside everyone's reasonable control, NG Academy will consider whether the booking has effectively become impossible to carry out, and any refund will be worked out with regard to the law and to reasonable costs already incurred.

Many tournaments NG Academy enters are organised and run by independent third parties.

NG Academy may collect a participant fee and then commit some or all of it to the organiser, the venue, an accommodation provider, a competition body or another supplier.

Once those amounts are committed, NG Academy may not be able to get them back. If a participant withdraws after NG Academy has paid or become liable for a tournament cost it cannot recover, NG Academy may keep the genuinely unrecoverable amount when working out any discretionary refund, to the extent the law allows.

NG Academy will not charge more than the amount actually paid, committed or otherwise reasonably incurred for that participant.

If an independent tournament organiser cancels a tournament, NG Academy will take reasonable steps to find out whether the organiser will provide a replacement event, reschedule the tournament, issue a credit, or issue a partial or full refund.

NG Academy may first offer participants the replacement entry, the rescheduled entry or the credit the organiser provides where that is reasonable.

Where NG Academy receives a refund that relates to participant entry fees, it will pass the appropriate recoverable amount back to the affected participant, after any legitimate costs NG Academy properly incurred.

If the organiser refunds only part, or does not refund NG Academy at all, or cannot repay, NG Academy is not automatically required to make up that third party loss from its own funds to the extent the law allows.

This does not override any consumer right the customer has.

Where a tournament is postponed or rescheduled, a participant's registration normally carries over to the replacement date, and a rescheduled tournament is not automatically treated as a cancellation.

If the new date means a participant genuinely cannot take part, contact NG Academy as soon as possible. NG Academy will consider whether the place can be transferred, replaced or refunded with regard to the organiser's rules, the costs that can be recovered and any consumer right that applies.

If a change is so significant that it amounts to a materially different service, further rights may apply.

Some teams, tournaments, camps or programs need a minimum number of participants.

NG Academy may cancel, combine or change a program if there are not enough registrations to make it practical.

Where NG Academy cancels because the minimum is not reached, it will offer a reasonable alternative, a credit or a refund as appropriate.

Sending a registration or a payment does not by itself guarantee selection where a program needs approval or team selection.

If NG Academy declines a registration before providing the service, a payment made specifically for that unaccepted registration is normally refunded.

Where NG Academy incurred a cost at the customer's express request before a final decision, and that cost cannot reasonably be recovered, NG Academy will explain that cost before settling the final amount.

If a participant is suspended or removed for serious or repeated misconduct, a breach of the code of conduct or a safety concern, a refund is not automatic.

NG Academy may take into account the service already provided and the reasonable costs already incurred or committed.

There is no automatic refund for a session, match or activity missed because of a participant's own circumstances, such as holidays, transport, school commitments or a change of mind, where NG Academy made the service available.

Where NG Academy cancels or cannot provide a substantial part of the service, a different outcome may apply.

Instead of a cash refund, NG Academy and the customer may agree to transfer a place or to provide a future credit.

A credit will state any expiry or restriction that applies to it.

NG Academy will not make a customer accept a credit instead of a refund where the law gives the customer a right to a refund.

A deposit or an instalment may be needed to hold a place.

Any part of a deposit that cannot be refunded must reflect genuine costs or loss reasonably linked to holding or arranging the place, and should be disclosed before payment.

A cancellation fee or a kept deposit must not operate as an unfair penalty.

A payment provider may charge NG Academy a processing fee that is not returned to NG Academy when a payment is refunded.

Where a customer has a legal right to a full refund, NG Academy will not reduce that refund only because it incurred a processing fee.

For a discretionary refund where no such right exists, genuine costs that cannot be recovered may be considered where they were properly disclosed and where the law allows it.

If a customer is charged twice for the same thing, or pays an amount that was not actually due, they should contact NG Academy promptly.

Once it is verified, NG Academy will correct or refund the duplicate or incorrect amount.

Customers are not automatically entitled to a refund for a change of mind on merchandise unless NG Academy has offered that policy.

Clothing and equipment is normally made or ordered in specifically, so it may not be possible to cancel an order once NG Academy has placed it with its supplier. A personalised or specially ordered item normally cannot be returned for a change of mind once production or ordering has begun.

These limits do not apply where the item is faulty, unsafe, materially different from its description, or otherwise does not meet a standard the law requires. Those rights cannot be removed by a blanket refusal of refunds.

An item that has been worn, used or personalised cannot normally be returned unless it is faulty.

Where practical, an approved refund is returned through the original payment method, and a card payment is normally refunded through the payment provider back to the card originally used.

NG Academy may ask for reasonable identity or payment verification before issuing a refund.

Where the original payment method is no longer available, NG Academy and the customer may agree on another secure method where the payment provider and the law allow it.

NG Academy will confirm when it has submitted the refund. After that, how long the funds take to appear is controlled by the payment provider and the customer's bank, and NG Academy cannot control bank processing times.

Where only part of a payment is refundable, NG Academy may issue a partial refund.

A partial refund may be appropriate where part of the service has already been properly provided, or where a legitimate third party cost cannot be recovered.

NG Academy will explain how the amount was worked out if asked.

A customer who believes a card payment is wrong should contact NG Academy first where practical, so it can be looked into.

A chargeback or a bank dispute does not by itself settle the underlying position between the customer and NG Academy.

NG Academy may provide registration, payment and participation records to the payment provider where reasonably needed to respond to a dispute.

Nothing in this section stops a customer from exercising a lawful right to dispute a transaction with their financial institution.

Send refund requests to NG Academy and include the participant's name, the relevant program or tournament, the amount paid and the reason for the request.

NG Academy may ask for reasonable supporting information.

Requests are considered on their own circumstances and under the version of the terms and refund policy that applied at registration.

If you disagree with a refund decision, contact NG Academy and say what outcome you are seeking and why.

NG Academy will review the matter and any relevant supporting information.

Nothing in this process stops a customer from contacting a body that can look at the matter where they are entitled to do so.

Nothing in this policy is intended to take away a right or a remedy that cannot lawfully be excluded, including a right that applies to a person dealing with a business as a consumer.

Where this policy and a right that cannot be excluded differ, that right applies and this policy is read down to the extent needed.

NG Academy may update this policy for future registrations and payments, and the current version and its date are published on this page.

A later change does not take away an existing right a customer already holds.

Where a registration is subject to separately shown tournament or program terms, those terms stay relevant to that registration.